Entering our new era as TENN. // All orders made with Dressed by Jaz will be fulfilled as planned.

Life's short. Wear the dress.

Cancellations & Refunds

Cancellations & Refunds 

Cancellations

TENN Designer hire does not offer refunds for cancelled orders, strictly a store credit only minus a small cancellation fee of $30. To be eligible for any store credit, cancellations must be made 30 days prior to the start date of your hire booking. 

Credit notes due to cancellations are valid for 24 months (extension made 10.10.2024) and will expire if not used within that period. Once the credit note is used to make a new hire booking with TENN Designer hire, the sale is final and not subject to any changes or cancellations for a credit note (this includes where the item is not the correct fit). 

For more information, please click here to view our Ts and Cs. 

 

COVID-19

Orders cancelled due to COVID-19 are subject to the ordinary cancellation terms however the cancellation fee will be waived and no period of notice for the cancellation is required. 

 

Postage Delays

Since COVID-19, Australia Post has experienced postage delays. TENN Designer hire is working hard to ship all bookings early to ensure on time delivery and cannot be held responsible for unforeseen delays. We completely the inconvenience caused by a delayed delivery and can offer you a refund minus postage ($29) or 110% store credit valid for 6 months once the item is back with us. Whichever is best for you!

 

Please fill out this form to cancel or amend your booking:

Return FAQs

Postal Bookings:To return your designer hire item after your hire, pop your garment back into the return post satchel provided and take it to your local post office or pop it into a YELLOW post box on the last day of your hire period or the first business day (if your hire period ends on a weekend).

Local pick up bookings: 

Your return is due not he last day of your hire period. Return your item to Dressed by Jaz anytime on the last day of hire using our 24hr returns chute. 

Our address is unit 7, 5 Activity Crescent, Molendinar, QLD. 

To use our any time returns chute: 

1. Scan the QR code and fill out the short returns form online. 

2. Pop your item into the chute. 

It's as easy as that! 

Issues with QR code? Click here to fill out our anytime returns form

For Postal bookings: Please ship back or return to our store by 4pm on the first business day after your hire period. 

For Pick up bookings: Your item is still due to be returned on the last day of your hire. 

Doesn't fit quite right? Not a worry to return your garment early simply:

1. Contact us using the form below within 8 hours of receiving your item/s.

2. Place your item/s into the return satchel provided and take the parcel to your local post office or place in a YELLOW post box (same day as delivery to you).

3. Once your unworn item/s are delivered back to Dressed by Jaz HQ, we will issue you a single-use credit note minus a $30 cancellation fee + shipping fees (please allow 24 hours from delivery). 

*The item must be unworn, in original condition with no additional signs of wear. 

For more information, please click here to view our Ts and Cs. Does not apply to clients who have tried on the item prior to hire. 

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