Accidental Damage Protection
We completely understand that accidents happen, which is why offer added protection with your rental. While minor wear and tear can be reasonably expected, any damage (costing over $100 to remedy) made to our pieces during your rental, is your responsibility to cover.
But for a small fee, you can have peace of mind, protecting yourself with up to $1000 cover for any repairs or replacements required due to accidental damage made during your hire.
COST
Our Accidental damage protection is just $19.95 and provides you with up to $1000 cover for repairs or replacement to the hire item.
INCLUSIONS & EXCLUSIONS
What’s Covered:
Our Accidental damage protection covers you for damage which occurs accidentally, such as:
- A bad stain which isn’t removable with cleaning the garment.
- Accidental tears or rips caused to seams
- Beading or jewels being damaged or coming off the hire piece
- Broken zips or seams caused taking the item off at the end of the event
What’s NOT covered:
Even taking out damage protection, it is still expected that you treat our items with responsibility and care.
- Items which are stolen or lost after they have been delivered to you or collected from our store
- Returns which are lost in transit, when there is no evidence the item was posted (such as online tracking stating the item was posted or an Australia post lodgement receipt)
- Damage or irreparable staining caused by reckless or careless behaviour (eg. Extensive stains or tears throughout the entire garment as opposed to a single spill or accident).
- Stains caused by wearing wet fake tan
- Dragging a dress through mud or dirt causing extensive irreparable staining, where it would be reasonably expected the item be picked up to avoid foreseeable damage.
- Damaged caused by wearing heavily embellished clutches or jewellery catching on the garment, as this damage is foreseeable and is never advised with hire pieces.
- Attempting to alter a style, causing permanent damage to the style
CLAIMS
In most cases, our team will remedy the item without needing to contact you. Please simply return the item as planned and our team can seamlessly process the item.
However, if you are concerned or have caused significant damage to a hire piece, please send us a short email with images of the damage to our care team: care@tenn.au
Please do not attempt to clean or repair items yourself, our team is experienced in mending, speciality cleaning & repairs so it is often easier for us to find a remedy seeing the damage first hand, rather than having to guess the extent of staining or damage after a client has attempted to repair it themselves.
In the case that your item requires replacement and the replacement value exceeds $1000, our team will contact you to arrange payment of the difference in value, so that we can quickly replace the item for future clients.