Entering our new era as TENN. // All orders made with Dressed by Jaz will be fulfilled as planned.

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COVID-19

Home | COVID-19

The TENN team is working hard to minimise the effects of COVID-19 on our clients ♡

 

If your event is cancelled or has the date revised due to COVID-19, please contact TENN ASAP to inform us. 
For no additional cost we will swap your booking to the revised date.
In the circumstance that your item is unavailable for the revised date, you will be issued a store credit to the full amount paid to use on another item or for another event. Store credit valid for 6 months from the issue date and at anytime the booking can be made up to 10 months in advanced. If the pandemic exceeds this time frame, TENN will increase the time of credit to ensure it is reasonable.
If you can no longer attend your event because you are unvaccinated, your cancellation will be processed as an ordinary cancellation made in due to COVID-19. 
 
Once your booking has been changed to a revised date the booking is non-refundable and non-transferable. Similarly, if you receive store credit, it is single use valid to you and the funds as well as any booking using those funds is non-refundable and non-transferable. 

Should you require more information please follow this link to the ACCC website: https://www.accc.gov.au/consumers/consumer-rights-guarantees/covid-19-coronavirus-information-for-consumers#event-cancellations 

 

Frequently Asked Questions: 

What should I do if my event date has been moved? 

Contact Jaz at care@tenn.au as soon as possible and we can rearrange the booking for you or issue you a credit voucher. 

 

What if the gown I have booked is already booked out for my revised event date? 

In the event your garment is already booked out for your revised date you can choose another item or book for another event using your credit: cocktail wear, clutches or formal wear. The choice is yours. 

 

What if my event is cancelled because of COVID-19?

In line with the recommendations from the ACCC, you will be issued a store credit to the full value of your order. Valid for 6 months. 

 

If you have any other queries during this time please do not hesitate to contact me  at: care@tenn.au

 

Most importantly, I hope you are all staying safe and healthy during this time. See you when we overcome this, I cannot wait to see you glammed up and gorgeous later in the year.